Payment request - After completing the assessment, users report being asked for a small fee (€1.95) to access results
Automatic enrollment - Multiple users indicate this payment enrolled them in recurring charges of €39.95 every 4 weeks
Limited notification - Users report receiving minimal or no advance notice of ongoing charges
Documented User Experiences
The following specific cases have been reported regarding Personality.co:
User
Initial Payment
Recurring Charge
Reported Outcome
Carolyn Arnold
$1.95
$39.95
Unexpected charge appeared on statement
MTS
€1.90
€40
Consulted legal counsel
Katie
$1.95
$29.95
Bank flagged transaction as fraudulent
Joshua Canning
Initial fee
$30 monthly
Received Enneagram test instead of Myers-Briggs
Huw John
£1.95
£29.95 (charged twice)
No receipts or notifications provided
Platform-Specific Concerns
Security analysis of Personality.co reveals these specific issues:
Test type discrepancy - Users report receiving Enneagram assessments when Myers-Briggs tests were advertised
Subscription transparency - The €39.95 recurring charge appears to be inadequately disclosed during the initial €1.95 payment process
Customer support accessibility - Multiple users report the listed phone number (+1-315-325-8670) does not connect properly
Company location - Operated by Novomedia EOOD in Sofia, Bulgaria, which may complicate dispute resolution for international users
Billing frequency - Charges reportedly occur every 4 weeks rather than monthly, potentially causing confusion
Documentation gaps - Users report receiving limited confirmation emails or receipts for transactions
Reported Communication Challenges
Users attempting to contact Personality.co have reported:
Phone support issues - The provided phone line reportedly disconnects calls automatically
Email-only communication - Support appears to be primarily available through email channels
Cancellation difficulties - Users report challenges in stopping recurring charges through available support channels
Financial Protection Recommendations for Personality.co
If you have already provided payment information to Personality.co:
Monitor statements immediately - Check for the initial €1.95 charge and any subsequent €39.95 charges
Set up account alerts - Enable notifications for any charges from Novomedia EOOD or Personality.co
Document all interactions - Save screenshots of the website, payment confirmations, and any email communications
Contact your financial institution - Discuss the situation with your bank's fraud department if unexpected charges appear
Attempt direct cancellation - Try contacting Personality.co directly via their email support to cancel any subscriptions
Risk Assessment Summary
Risk for Unexpected Charges. Based on consistent user reports, Personality.co appears to operate a billing model that may result in recurring charges that users did not clearly anticipate when making their initial payment.
The pattern of user experiences suggests that individuals should exercise extreme caution when considering whether to provide payment information to this platform, particularly given the reported challenges in reaching customer support and canceling subscriptions.
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